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Frequently Asked Questions

WHEN WILL MY ORDER BE READY?

Turnaround times vary based on products and services ordered. Photo paper prints without mounting and fine art paper prints without mounting typically have a production time of 1 business day. Additional time will be required for other items such as prints with mounting, canvas prints, MetalPrints, and framed prints. They will typically take 3-5 business days. This will not include shipping time.


HOW MUCH WILL SHIPPING COST?

Bay Photo Lab ships worldwide with USPS and FedEx.

Bay Photo will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows:

Cart Total FromToStandard Shipping*2-Day Shipping*Overnight Shipping*International Shipping Charge*
$0.00$49.99$5.99$7.99$14.99$11.86
$50.00$74.99$9.99$11.99$19.99$21.24
$75.00$99.99$14.99$14.99$23.99$24.99
$100.00$149.99$18.99$21.99$29.99$33.74
$150.00$199.99$21.99$27.99$34.99$37.49
$200.00$999.00$49.99$74.99$99.99$62.49
$1,000.00Plus$99.99$149.99$199.99$124.99

* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.


Large Size Products and Crating Policies

  • Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.
    • Crate for MetalPrints 30x40 & smaller $45.00 (optional)
    • Crate for MetalPrints over 30x40 to 40x60 $65.00 (required)
    • Crate for MetalPrints over 40x60 $100.00 (required)
  • Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
  • All additional Crate and Freighting Fees will be billed to the fulfillment artist separately after processing your order.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

  • If you reside outside of the continental United States, including Alaska and Hawaii, please contact me at terriegrayphotography@gmail.com regarding your shipping preferences.
  • APO shipping is charged full cost and sent via USPS.
  • Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
  • Neither Bay Photo nor the artist are responsible for duties and taxes required for international shipping.
  • Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact terriegrayphotography@gmail.com with the details of what will be in the order and the address it will be shipped to.

What is your Policy on Returns/Exchanges/Refunds?

I want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help.

There’s a 15% restocking fee that is applied for any order canceled or exchanged.


How do I care for Metal prints?

LIGHTING: 

For displaying MetalPrints, it is recommend to use halogen, bright white incandescent, full-spectrum LED, or other bulbs with a high CRI (color rendering index). Indirect natural daylight also can work, but it must be indirect in order to prevent fading over time, and will also change the way the print appears throughout the day. Certain types of lighting, such as standard fluorescent bulbs, emit light that is partially absorbed or scattered by the MetalPrint surface, and the green part of the spectrum reflects to the eye more than other colors. Changing the type of lighting will affect the way all prints appear, but MetalPrints are affected more so. This is called metameric failure. Using light bulbs with a CRI of 90 or higher will help you see consistent results, especially when comparing different types of prints.

CLEANING:

Non-ammonia glass cleaner, water, or isopropyl (rubbing) alcohol can be used without harming the print surface. We recommend using a clean, lint-free cloth to wipe off the print. No cleaners containing ammonia, abrasives, or corrosive chemicals should be used.


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I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter !

You can also follow me on my social media pages as I am constantly posting about new work!

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